Cancellations & Refund Policy

Effective Date: 21-05-2025

At Roovi Trendz, we take pride in delivering high-quality traditional bridal sarees with care. Please read our cancellation and refund policy carefully before placing an order.

Order Cancellations

Pre-Shipment Cancellation:
Orders can be cancelled within 12 hours of placing them by contacting our customer support via email or WhatsApp.
If the order is already processed or shipped, it cannot be cancelled.
Custom or Pre-Order Sarees:
Orders made for customized sarees or pre-order items cannot be cancelled under any circumstance, as they are made to order.

Returns & Refunds

Return Eligibility: We accept returns only if:

The product is damaged, defective, or a wrong item has been sent.
The return request is raised within 48 hours of receiving the product.
The saree is unused, unwashed, and in its original packaging with tags intact.

How to Initiate a Return:

Email us at order@roovitrendz.com or WhatsApp us with:

Order ID
Clear photos/videos of the damaged or wrong item
Reason for return
Our team will verify and respond with further instructions.

Refund Process

Once the return is approved and we receive the product in its original condition, the refund will be processed within 5-7 business days via the original payment method.
Shipping charges (if applicable) are non-refundable.
If payment was made via Cash on Delivery, refunds will be issued via bank transfer.

Exchange Policy

If the same product is available, we can process an exchange instead of a refund.
Exchange requests must also be raised within 48 hours of delivery.